Question 1

What exactly is Weego?

Accepted Answer

Weego is your all-in-one transport app. plan, book, and pay for any ride from a single place. Buses, shuttles, corporate transport, school runs. One app, every ride.

Question 2

Where is Weego available?

Accepted Answer

We're live in Morocco and Senegal right now, and growing fast. More African cities are dropping soon. stay tuned.

Question 3

Is the app free?

Accepted Answer

Yes. free to download, free to browse. You only pay when you actually book a ride or service.

Question 4

How is Weego different from other transport apps?

Accepted Answer

Most apps do one thing. We do everything: intercity buses, corporate shuttles, school transport, fleet management, event logistics. All in one place, all connected.

Question 5

Who can use Weego?

Accepted Answer

Anyone. riders, companies, schools, fleet operators, event organizers. We have a product for every transport need, from your daily commute to managing 500 vehicles.

Question 6

How do I get in touch with Weego?

Accepted Answer

Email us at contact@weegolife.com, use the in-app chat, or call +212 641-333555. We're real people and we reply fast.

Question 7

How do I book a ride?

Accepted Answer

Open the app, type your pickup and drop-off, pick your ride, and confirm. Done in under a minute. seriously.

Question 8

What transport options can I find on Weego?

Accepted Answer

Buses, taxis, shuttles. whatever's available in your city. You can compare options by price and time, then pick what works for you.

Question 9

Can I track my ride in real time?

Accepted Answer

Yes. live GPS tracking for every journey. You (and your family) can follow the ride from pickup to drop-off on the map.

Question 10

Can I book for someone else?

Accepted Answer

Absolutely. Just enter their details at checkout. Perfect for booking rides for family or colleagues.

Question 11

Can I schedule a ride in advance?

Accepted Answer

Yes! Pick your date and time when booking. We'll send reminders so you never miss your ride.

Question 12

Can I switch rides mid-journey?

Accepted Answer

Yes. If your plans change, you can modify your route or switch to a different transport option right from the app.

Question 13

Can I cancel or change my booking?

Accepted Answer

Yes. Cancel or modify up to 2 hours before departure for a full refund. After that, partial refunds may apply depending on the route.

Question 14

Is the app available on iOS and Android?

Accepted Answer

Yes. Weego is available on both the App Store and Google Play. Download it and get moving.

Question 15

What is Weego Lines?

Accepted Answer

Weego Lines is our corporate shuttle and event transport service. We run dedicated, scheduled, GPS-tracked shuttles for employee commutes and events. Think of it as your private bus network.

Question 16

Who is Weego Lines for?

Accepted Answer

Companies that need employee shuttle services, and event organizers who need reliable guest transport. If you're moving groups of people on a schedule, this is for you.

Question 17

What vehicle sizes are available?

Accepted Answer

Minibuses (8–20 seats) for smaller teams and coaches (30–50 seats) for larger groups. All vehicles are air-conditioned and GPS-tracked.

Question 18

Can we design custom routes?

Accepted Answer

Yes. we plan routes based on where your employees or guests actually are. Custom pickup points, optimized stops, and schedules that fit your operations.

Question 19

Do employees get their own app?

Accepted Answer

Yes. Every rider gets access to the Weego app showing live shuttle location, schedules, and ETAs. Managers get a separate dashboard to oversee everything.

Question 20

How is pricing structured?

Accepted Answer

Flexible. either monthly per-employee or per-trip pricing. We'll work out what makes sense for your team size and frequency.

Question 21

How fast can you set it up?

Accepted Answer

Typically 3–5 business days from contract to first ride. We handle route planning, driver assignment, and tech setup.

Question 22

What is WeegoPro?

Accepted Answer

WeegoPro is our SaaS fleet management platform for transport operators. One dashboard for live tracking, AI-powered route optimization, driver management, and analytics.

Question 23

Who is WeegoPro for?

Accepted Answer

Fleet operators and transport companies. whether you run 5 vehicles or 500. If you manage a fleet, WeegoPro gives you full visibility and control.

Question 24

What features does WeegoPro include?

Accepted Answer

Fleet-wide live map, speed and idle alerts, route deviation notifications, AI-powered route optimization, fuel cost projections, predictive maintenance alerts, and driver performance analytics.

Question 25

Can WeegoPro integrate with our existing tools?

Accepted Answer

Yes. we offer API integrations so WeegoPro can plug into your existing systems, ERP, or custom workflows.

Question 26

What pricing plans are available?

Accepted Answer

Three tiers: Starter (up to 10 vehicles), Professional (up to 50 vehicles with AI routing), and Enterprise (unlimited vehicles, custom integrations, white-label option).

Question 27

Is WeegoPro available yet?

Accepted Answer

WeegoPro is launching soon. Join the waitlist to be among the first to access it when it goes live.

Question 28

How long does onboarding take?

Accepted Answer

3–5 business days. We help you set up your fleet, configure alerts, and train your team. You'll have a dedicated onboarding manager.

Question 29

Does WeegoPro support white-labeling?

Accepted Answer

Yes, on the Enterprise plan. Your drivers and riders see your brand, not ours. Full customization of the interface.

Question 30

What is WeegoSchool?

Accepted Answer

WeegoSchool is our school transport technology platform. GPS tracking, a parent app with live bus locations, automated notifications, and a school admin dashboard. all designed to make school transport safe and stress-free.

Question 31

Do parents get their own app?

Accepted Answer

Yes. Parents get a mobile app showing their child's bus in real time, plus automated notifications for boarding, drop-off, and any delays.

Question 32

Does our school need to buy new buses?

Accepted Answer

No. WeegoSchool works with your existing school buses. We add the tech layer (GPS trackers, apps, dashboard) on top of what you already have.

Question 33

What does the school admin dashboard show?

Accepted Answer

Everything: live bus locations, route status, student lists per bus, driver info, delay alerts, and historical trip data. Full visibility, zero guesswork.

Question 34

Is student data safe and private?

Accepted Answer

Absolutely. We're GDPR-compliant, all data is encrypted, and only authorized school staff and parents can access student information.

Question 35

Can it handle multiple campuses?

Accepted Answer

Yes. multi-campus support is built in. Manage routes, buses, and students across all your locations from one dashboard.

Question 36

How does WeegoSchool reduce parent inquiries?

Accepted Answer

Parents see the bus location in real time and get automatic notifications. No more calling the school to ask 'where's the bus?'. they already know.

Question 37

How quickly can we get started?

Accepted Answer

3–5 business days. We install GPS trackers, set up routes, configure the parent app, and train your admin staff. Minimal disruption to your operations.

Question 38

How do I pay?

Accepted Answer

We accept cards, mobile money (Orange Money, Wave), and your in-app Weego Wallet. Whatever works for you.

Question 39

Can I get a refund?

Accepted Answer

Yes. If something went wrong, request a refund in the app within 24 hours. Our team reviews every case and responds fast.

Question 40

Is my payment information secure?

Accepted Answer

100%. All transactions are encrypted end-to-end. We never store your full card details. that's handled by certified payment processors.

Question 41

What is the Weego Wallet?

Accepted Answer

It's your in-app balance. Top it up once, then pay for rides instantly without entering card details every time. Faster checkout, zero friction.

Question 42

Is Weego safe?

Accepted Answer

Every driver and operator on Weego goes through verification. Every journey is GPS-tracked in real time. Your safety is non-negotiable.

Question 43

What happens if there's an issue during my ride?

Accepted Answer

Use the in-app SOS button or contact our support team instantly. We're available 24/7 for safety-related issues.

Question 44

How are drivers verified?

Accepted Answer

Background checks, license verification, vehicle inspection. We don't cut corners. every operator meets our standards before they're live on the platform.

Question 45

Is my personal data protected?

Accepted Answer

Yes. We follow GDPR standards, encrypt all personal data, and never sell your information to third parties. Your privacy is sacred.

Question 46

How do I sign up?

Accepted Answer

Download the Weego app, create your account with your phone number or email, and you're ready to roll. Takes about a minute.

Question 47

Can I use Weego without an account?

Accepted Answer

You can browse routes and prices without signing up, but you'll need an account to book and pay.

Question 48

How do I delete my account?

Accepted Answer

Go to Settings → Account → Delete Account. Your data will be permanently removed within 30 days, as required by law.

Question 49

I forgot my password. What do I do?

Accepted Answer

Hit 'Forgot password' on the login screen. We'll send a reset link to your email or a code to your phone. Back in action in under a minute.

Got questions? We've got answers.

General

Rider App

Weego Lines

WeegoPro

WeegoSchool

Payments

Safety & Trust

Account

Can't find your answer?
Let's talk.